It is important to remember to never respond to any email requesting personal information. Fraudulent emails and websites are created to look authentic. Please notify us whenever you receive a suspicious e-mail or have any other form of unsolicited contact from individuals seeking personal information about your accounts.



EMAIL SCAM: Fraudulent emails appearing to be from NCUA (National Credit Union Administration) and/or CUNA (Credit Union National Association) attempting to obtain personal and confidential information are sent out to credit union members. The email indicates that the “Credit Union” has restricted their account for security reasons and additional information is required to allow the member to have access to their account. The email includes a link for the member to click on and verify their information. This is an attempt to gather information for fraudulent purposes. Do not click on the link or respond to the email.

TEXT MESSAGE SCAM: Cell phones have become a convenient way for scam artists to reach out to the public. One common text message scam sends a text message to people advising them that there is a problem with their bank account and they need to call a number to resolve the problem. When the number is called, it is an automated message that requests the caller to enter a card number and other information. This information is then used to steal identities and use cards fraudulently. Recipients of this type of text message should not respond to the message or call the number.

LOTTERY SCAM: It begins with a letter claiming the recipient has won a lottery, usually a foreign lottery. When the recipient calls, they’re told they will receive a check to cover the taxes and/or fees, as well as additional instructions on how to collect the prize. They’ll then receive another mailing that includes a check that looks authentic. The check indicates that the lottery winners must pay taxes and a processing fee on their winnings. Prize officials include a letter with the check stating that winners can use these funds to make that payment, and then their windfall check will follow in the mail. The recipient is supposed to deposit the check and then write a check to cover the costs/taxes from their account. The check deposited by the recipient is later determined by the bank to be fraudulent and they must repay the bank.

LOTTERY EMAIL SCAM: The recipient receives an email claiming they have won a lottery. They are to contact a claims agent to collect their winnings, usually at a free email address. After contacting the agent, the target of the scam will be asked to pay “processing fees” or “transfer charges” so that the winnings can be distributed, but will never receive any lottery payment.

There are several ways to recognize a lottery email scam:


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